Privacy
Who we are
This website is run by Harlow Row, Toronto, Ontario. You can reach us at hello@harlowrow.com.
What we keep for each order
When you place an order, we keep your name, your email address, your delivery address and what you bought. We need these to send your order and for our records.
Your cart is saved in your own browser on your device, so it's still there when you come back. It isn't sent to us until you check out.
If you email us, we receive your email address and whatever you include in your message.
The email box in your cart
Your cart has an optional email box. If you enter your email but don't finish checking out, it's kept with your cart for 30 days.
If you tick the box to get reminders and offers, we send up to 3 reminders about that cart and one email after your order is delivered. You can unsubscribe from any of them with the link at the bottom of each email.
We keep a record of when you said yes, and stop as soon as you unsubscribe.
Where it's kept
Order details are kept in our store's database on Cloudflare.
Card details
You pay on Stripe's secure checkout page. Stripe handles your card details, and we never see them.
How long we keep it
We keep order details for 7 years, for tax records.
Services this website uses
- Stripe handles checkout and payment.
- Cloudflare hosts this website and stores our order records.
- Google Fonts supplies this website's fonts, so your browser connects to Google when a page loads.
This website does not use analytics or advertising pixels.
Your choices
Customers can email hello@harlowrow.com to ask to see, correct or delete their details.
Policies last updated 11 November 2026.